Shipping policy
Thank you for shopping with us! We strive to process and ship your orders as quickly and efficiently as possible. Below are the details of our shipping process:
Processing Time
- Orders are typically processed within 1-3 business days (Monday through Friday, excluding holidays).
- Orders placed after 4:00 PM Pacific Standard Time will be processed the following business day.
- Once your order has been processed, you’ll receive a confirmation email with tracking information (if applicable).
Shipping Locations
- We currently ship to All of the United States & Canada.
- For international orders, please note that customs fees, duties, or taxes may apply. These are the responsibility of the customer and are not included in our shipping rates.
Delivery Times
- Delivery times may vary depending on your location, weather conditions, or carrier delays. Estimated delivery times begin once your order has shipped.
- Please allow additional time during peak seasons (e.g., holidays) or for unforeseen circumstances.
Tracking Your Order
- Once your order ships, you’ll receive a tracking number via email (if available for your shipping method). You can use this to monitor your package’s progress.
- If you don’t receive a tracking number within 24 hours of your product shipping, please contact us at info@hollissupply.com
Lost or Delayed Shipments
- If your order hasn’t arrived within the estimated delivery window, please reach out to us at info@hollissupply.com with your order number, and we’ll assist you.
- We are not responsible for delays caused by the shipping carrier, but we’ll do our best to help resolve any issues.
Damaged or Incorrect Items
- If your order arrives damaged or contains incorrect items, please contact us within 7 days of delivery at info@hollissupply.com with your order number and photos of the issue. We’ll work to make it right!
Contact Us
Have questions about shipping? Email us at info@hollissupply.com or call 425.280.1010. We’re here to help!
Last updated: March 14, 2025